AMD CORPORATE is recruiting for one of these clients an It Assistant.
Education and experience requirements
3 years university degree (BAC+3) in Computer Science or related areas;
At least 3 years’ experience in IT services; providing end users and infrastructure support,
Your responsibilities as IT Assistant
Familiarity with IT helpdesk service processes;
Provides technical support to office staff and visiting missions;
Installs, configures, and supports standard hardware and software, including desktops, laptops, mobile devices, and printers;
Basic ability to determine and evaluate possible solutions to IT operational activities;
Having the ability to analyze information and draw accurate conclusions;
Showing an understanding of other people’s concerns, motives, feelings, strengths, and limitations
Managing effectively under normal work stress environment;
Staying focus and availability to follow up on cases till resolution.
Strong problem-solving skills: ability to clearly define and communicate steps to solve a defined problem.
Organize client training and outreach activities, such as IT Expos; group training and one-on-one.
Deep knowledge on Video Conference including equipment installation, and troubleshooting issue that might arise during a session.
Support conferencing and collaboration tools, such as Cisco WebEx and Jabber;
Facilitate preparation for video conferences and the IT components of events;
Network and infrastructure
Strong knowledge on networking and ability to ensure the efficient operation of the network;
Ability to observe and report on network and connectivity issues to central product/service teams;
First level troubleshooting of network related issues.
Deep knowledge of asset management principles, including asset life cycle and inventory management;
Advanced level in Microsoft Excel
Hardware repair facilitation with vendors;
Ability to produce comprehensible reports on assets status;
Communication/ team work
Expressing thoughts and ideas effectively in oral and written communications in English;
Has ability to work cooperatively and collaboratively in a virtual team environment;
Regularly and actively participate in team meetings;
Share views and experience with the wider team.
Business and client oriented
Working with technical material and translates material into layperson’s terms;
Observe and understand business processes in order to provide higher quality technical service to clients;
Maintain professional and collaborative relation with clients ensuring their cases are solved to their satisfaction.
Ability to communicate clearly with clients.
To apply, please send your application to the following address: firstname.lastname@example.org by putting in object the name of the position.
Deadline for applications: 2 March 2019.
Job opportunity in Senegal – IT Assistant
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